Cocoons are the world’s finest fitover sunglasses and are covered by a comprehensive Lifetime Warranty. In the unlikely event that your Cocoons are damaged or defective, we recommend that you use our online claim process when filing a claim. The online service eliminates the need to send us your damaged Cocoons, so it saves both time and money. If you do not want to file your claim online, a second option is to return your product for replacement by mail. Please note that when returning by mail, you will need to pay for shipping both ways. Live Eyewear will process your warranty claim within 3 business days after receipt of your online submission or returned merchandise.
Our world-class frames are covered under our lifetime warranty, and our premium, optical-grade lenses are warranted to be free from manufacturer defects and remain scratch-resistant for a period of one year (12 months) from the original date of purchase. Live Eyewear, at our discretion, will replace or repair any frames and/or lens(es) damaged or found defective under normal use.
The warranty does not cover damage caused by improper or unreasonable use. Any alteration or modification of the original product will void the warranty.
Please note: Online warranty claim submissions are currently only available for Cocoons fitovers. If you would like to submit a claim for clip-ons, flip-ups, goggles, Vistana fitovers, or LightGuard, please use the Submit by Mail option. Thank you.
**If you are filing a claim for shipment to an address in Canada, please visit our Canadian website to submit your claim https://cocoonscanada.ca/warranty/warranty-claim. Thank you!
How to Submit a Claim
Submit a Claim Online
Submit a Claim by Mail
Send us your damaged Cocoons products and include with them a note stating your name, telephone, email, a return shipping address, and a brief description of the nature of the problem with your Cocoons product. To complete your warranty claim submission, you will need to submit a processing fee to cover shipping and handling costs for us to send back your replacement product. You will receive a confirmation email after completing your payment. Please include a copy of this confirmation when shipping us your warranty claim. Please select the applicable payment option below;
Please ship your warranty claim to:
820 Capitolio Way
San Luis Obispo, CA 93401
United States of America
Please insure your package for traceability in a crush-proof box. Padded mailers do not provide sufficient protection against further damage. We will not be responsible for product that is not delivered to us or is damaged in transit to us. If you have any questions, or need additional assistance, please contact our customer service at 800.834.2563 or by email at email@example.com